Complaint Submission

We are interested in your opinion and we encourage you to contact us.

We respond immediately to your complaints with transparency. We follow updated procedures to secure your satisfaction as well as the effective resolution of eventual issues that concerns you.

In order to offer our assistance, we need to know the following:

  • Your full name
  • Communication details
  • Detailed description of your complaint
    (What happened? When? Where? Who? Why?)

You may fill up the “Complaint Submission Form” available herebelow and send it to:

  • By mail :         BANK SADERAT IRAN

                      25-29 El. Venizelou Street

                      GR-10564 ATHENS

  • By e-mail to :
  • By fax to : (0030) 210 – 32 51 154
  • By visiting personally our Branch in the above-mentioned address.

Complaint Submission Form Document

If you wish to submit your complaint electronically, please select :

Online Complaints Submission

–     Head of complaints handling

       e-mail :

       Tel. (0030) 210-32 49 577 or 210- 32 49 531